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Customer Service

WARRANTY

This coating is warranted to be free from manufacturing defects. Products determined by Fine Paints of Europe, Inc. to be defective will be replaced. Because surface preparation, method of application, environmental and other on-site conditions are beyond our control and can and do affect the performance of this product, this warranty does not include labor or the cost of labor for application of the product. Fine Paints of Europe, Inc. shall not be liable for any loss or damage including incidental or consequential damage arising from the use of our finishes. Some states do not allow the exclusion of incidental or consequential damages. Therefore, the above limitation or exclusion to the warranty may not apply to you. This warranty gives you specific legal rights that vary from state to state.

RETURN POLICY

It is the practice within the paint industry that returns are not normally accepted. However, mail order clients of FINE PAINTS of EUROPE may return “overages” of up to 25% of an order within 60 days of purchase (unopened cans only). This policy applies to primer only. Clients promptly receive a full refund, less a 15% restocking fee to cover original shipping and handling costs. Paints must be packed well in original shipping box with can clips and returned via UPS Ground to: Fine Paints of Europe, Route 4 West, Woodstock, VT 05091. Please be certain to include a copy of your invoice and declare the value to UPS for insurance purposes.

CONTAINER SIZE & COVERAGE

The intense pigmentation of our finishes results in substantially greater coverage than conventional domestic paint. We would be pleased to assist you with your estimates. As a rule, you may assume that a 2.5-liter Eurogallon® of our paint covers the same area as a domestic gallon of similar gloss, and a 1-liter container will provide about 30% more coverage than a US quart of similar gloss. Before ordering large quantities of paint, we recommend that clients confirm color selections with test cans. Test cans are available in the following sizes: Hollandlac .5 liter, Eurolux 1 liter, Eco 1 liter. Four-ounce containers of The Designer Collection colors are available in Eurolux matte.

ENVIRONMENTAL CONCERNS

ALL of our coatings are completely free of lead and mercury, and comply with stringent federal regulation for environment protection and consumer safety. Fine Paints of Europe is a member of the U.S. Green Building Council®. All Eurolux® paints and primers and all ECO paints and primers meet requirements for compliance with LEED® EQ credit 4.2: Low-emitting materials. The intent of this credit is to reduce the quantity of indoor air contaminants that are odorous, irritating and/or harmful to the comfort and well-being of installers and occupants. For information on U.S. Green Building Council please visit www.usgbc.org.

CATALOG PRICES

Catalog prices normally remain in effect for a year after the catalog publication date, but are subject to change due to currency fluctuation. Prices in catalog represent charge for goods ordered directly from Fine Paints of Europe. Prices at retail locations may vary.

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